Role · Customer Support

AI customer support that answers the way you would

Prepares answers to customer questions from your own FAQ.

What it does

  • Drafts answers to customer questions using only your FAQ and documents.
  • Says it will check — and tells you in one line — when it isn't sure.
  • Never promises refunds, prices or dates your documents don't state.
  • Learns your tone from past replies you give it.

Default name: Mia. You can rename it.

Things you can ask

Here's our FAQ. A customer asks if we ship to Canada — draft the reply.
Read these ten past replies and match my tone from now on.
Which questions came up most this week that our FAQ doesn't answer?

What it connects to

  • Chat appsAt launchSlack, Telegram and Discord. WhatsApp, Microsoft Teams and more are coming soon.
  • FilesAt launchDocuments you put in your teammate's workspace folder on your computer.
Answering customers directly in a channel you choose is coming soon. Until then, it prepares answers for you to send.

SHAINY AI is not open yet. “At launch” means it is planned for the first release; “Coming soon” means it is still being built.

How to start

  1. Join the waitlist. We'll email you when it's your turn.
  2. Install the app on your Mac or PC and sign in to your AI.
  3. Choose the Customer Support role, give it a name, and connect a chat app.
  4. Send your first message — try one of the examples above.

Join the waitlist

Other roles

Chief of StaffInbox ManagerSales RepSocial Media ManagerBookkeeperResearcherRecruiterOffice Manager (Contractors)All roles →

Coming soon

Get early access

Sign-up is not open yet. Leave your email and we'll let you know when it's your turn.

We'll only use your email to let you know when SHAINY AI is ready. Unsubscribe anytime.

The final confirmation screen shows when your free trial ends, the monthly price after that, and how to cancel.